Your customers receive exceptional service and support when they need it the most.

With 87% of tech support cases resolved in a day

We believe that the satisfaction of your customer is imperative to your business’s success.  Happy customers will recommend your business, and as a result, grow your business for you.  For this reason, the services we offer ensure that your customers are well looked after, to minimise customer churn and maximise customer loyalty and satisfaction.

  • One of the best features is that all technical support related enquires are answered in your company name giving a good cooperate feel to your company and the confidence that support calls are never missed.”

    Sky-Cloud-Logo
    Ray Grierson – Sky Cloud London

Did you know?

Most contact centres strive for an answer time between 30 – 90 seconds.

The Telcoinabox Tech Support

Av-Answer-Time

*Based on Q1 2015 figures

24 hours a day, 7 days a week, 365 days a year

In the event that any of your customers have technical issues, we provide a technical help desk that provides complete back end support for you and your customers. Tech Support is available to your customers 24 hours a day, 7 days a week and 365 days a year.

This team will answer your customer’s calls in your business name, giving consistency and credibility to your business. The Tech Support Team help your customers with any issues they may have, with any of the products they buy from you. This can range from setting up their routers, troubleshooting technical issues or investigating why services may not be performing as expected.